Privacy Policy
How Citadel handles your information. Your memory is yours, this explains how we treat it.
Citadel ("we," "us," or "our") provides a memory layer for AI. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.
Information we collect
We collect information in a few ways:
- Information you provide. Your name, email, company, and anything you send us when you contact us, book a demo, or create an account.
- Content you store. The memory, documents, and context you put into Citadel. This is yours; we process it to provide the service and do not sell it.
- Usage information. Basic technical data such as device, browser, pages visited, and how you interact with the service, used to operate and improve it.
How we use information
- To provide, maintain, and improve Citadel.
- To respond to your requests, schedule demos, and support you.
- To secure the service and prevent abuse.
- To communicate with you about updates relevant to your account.
Your content stays yours
The memory and content you store in Citadel belong to you. We act as a processor of that content to deliver the service. We do not sell your content, and you can export or delete it. Citadel is built to be portable by design.
How we share information
We do not sell your personal information. We share information only with service providers who help us operate Citadel (for example, hosting and analytics), under contracts that protect your data, or when required by law.
Data retention
We keep information for as long as your account is active or as needed to provide the service, then delete or anonymize it within a reasonable period, unless a longer retention is required by law.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is perfectly secure, but governance and access controls are core to how Citadel is built.
Your rights and choices
- Access, correct, or delete your personal information.
- Export your content at any time.
- Opt out of non-essential communications.
- Depending on where you live, additional rights under laws such as GDPR or CCPA may apply.
Cookies
We use essential cookies to run the site and, where permitted, limited analytics cookies to understand usage. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. We will post the new version here and update the date above.
Contact us
Questions about this policy or your data? Reach us at hello@smcitadel.com, or through our contact page.